STEP 1 Locate your meter box, generally found towards the front of a property, near the street close to your driveway. It is housed in a meter pit with a lid usually marked "water". Remove the lid by hand or with a pair of pliers/channel locks. If you cannot find your meter, please contact our office for the location.
STEP 2 Once you open the meter pit lid, lift the protective cap on the meter. Please do not remove or damage any wires on the meter. This is how our meter reader obtains your readings. You will need to activate the meter by shining a flash light on the area marked with a flash light or in the small circle next to the meter brand. On the face of the meter, you will see your reading. You will also see information flashing that will show your flow rate, flow indicator and leak indicator. Read the number display from left to right. Disregard the numbers after the decimal point and change the last number to a zero (0). This is your meter reading. Our meters register usage in gallons. Compare that reading to what your bill states as your current or present reading. For more information on your meter, please check the document on this page.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
